Return and Refund policy
We want every order to arrive exactly as expected. If something isn't right, we're here to make it right.
Live Plants
Every plant is carefully selected, inspected, and packed before shipping. As live plants are perishable products, returns or refunds are accepted only if:
- The wrong plant was delivered.
- The plant arrived severely damaged during shipping.
- The plant arrived in an unhealthy condition.
Please contact us within 24 hours of receiving your order and include:
- Your order number.
- Photos of the plant.
- Photos of the packaging.
- Photos of the shipping label.
Once reviewed, we may we will order a pickup for you (the return shipping cost may apply ) and after we receive the order and inspect we may issue a replacment, store credit, or a refund depending on the situation.
Non-Returnable Cases
We cannot accept returns if:
- You changed your mind after delivery.
- The plant was damaged due to improper care.
- The plant naturally differs in size, colour, or leaf shape.
- The product has minor cosmetic imperfections that do not affect its health.
Every plant is unique. Natural variation is part of what makes living plants special.
Growing Supplies & Accessories
Moss poles, sphagnum moss, perlite, soil mixes, fertilizers, pots and accessories may be returned within 14 days provided that:
- They have not been used.
- They remain in their original packaging.
- They are in resalable condition.
Opened growing media, fertilizers and plant care products cannot be returned.
Please contact us within 24 hours of receiving your order and include:
- Your order number.
- Photos of the plant.
- Photos of the packaging.
- Photos of the shipping label.
Once reviewed, we may we will order a pickup for you (the return shipping cost may apply )and after we receive the order and inspect we may issue a replacment, store credit, or a refund depending on the situation.
Return Shipping
If we shipped the wrong item or your order arrived damaged, Yucca will cover the return shipping cost.
For all other approved returns, the customer is responsible for return shipping fees.
Refunds
Refunds are processed after the returned item has been inspected.
Approved refunds will be issued using the original payment method. Depending on your payment provider, processing may take 7–14 business days.
Shipping charges are non-refundable unless the return is due to an error on our part.
Order Cancellation
Orders may be cancelled any time before they are dispatched.
Once an order has been shipped, it cannot be cancelled and this policy will apply.
We're here to help.
Contact Yucca
If you have questions about your order or need to request a return, you can track and submit requests directly on our website through your.
Alternatively, if you prefer to contact us directly, our team is happy to help:
Phone: +201006680869